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PART I

1 Write Short Notes on the following:

a. Railway Map b. Time Table

c. Publications of IRCA d. Publications of Zonal Railways.

2 Write Short Notes on any three of the following:

a. Rail Travel Coupons. b. High Official Requisition.

c. Circular Journey Tickets. d. Indrail Pass Tickets.

3 Write Short Notes on any two of the following:

a. Military Traffic. b. Railway Material Consignments

c. Explosive and Other Dangerous goods

4 Write short notes on any three of the following:

a. Senior Citizens Concession.

b. Physically Handicapped Concession.

c. Cancer Patient Concession.

d. Blind Concession.

5 Write short notes on any three of the following:

a. I - Ticketing.

b. E - Ticketing.

c. Upgradation of passengers.

d. Tatkal Reservation.

6 Write short notes on any two of the following:-

a. Refund on Lost/misplaced and Torn/mutilated tickets.

b. Refund on reserved tickets when starting journey is confirmed and enroute journey is not confirmed and vice versa.

c. Refund on reserved tickets when trains are cancelled during bandhs, agitations and railroko.

7 What are the general rules for booking of Luggage? What is the free allowance and marginal allowance on tickets? What is the maximum permissible luggage permitted with passengers in their compartments?

8 What are the various scales of charges exist on Indian Railways for booking of Parcel Traffic? How does the PCEV charges and Bulky surcharges are levied?

9 What are the various types of checks conducted by Ticket Checking staff to eradicate ticketless travel?

10 Write about

(a) Role of Ticket checking staff in prevention of Ticketless travel?

(b) What are the reasons for Ticketless travel?

11 Briefly describe the rules for indenting of wagons and allotment of wagons. Under what circumstances is the change of destination permitted. Write about refund of WDRF?

12 Write briefly about Demurrage and Wharfage/Stacking charges?

13 Differentiate between Open delivery and Assessment delivery? Write about Joint Survey Report?

14 What is a Forwarding Note? How does it help in safeguarding the interest of Railways Administration with reference to settlement of claims?

15 Discuss the various steps taken by the Indian Railways for attracting goods which has been diverted to road?

16 What is the Liability of Railways as Common Carriers of Goods?

17 How do you process the application claiming compensation for loss of goods, from the time of application to final settlement?

18 What do you understand by untoward incidents? How does a claim for compensation due to death or injury is processed?

19 What is the purpose of setting of Railway Claims Tribunal? How do they differ from Railway Rates Tribunal?

20 What are the conditions stipulated for opening of Private Siding? Explain in detail?

21 What are the various charges that are collected from the sidings? What do you understand by charging on through distance basis? Define Section 94 of the Railways Act, 1989?

22 What are the various guidelines issued by Railway Board for leasing of and Brake Van space in ordinary and express passenger trains?

23 What is a halt station? What is the procedure adopted for opening of a halt stations?

24 Describe the procedure for remittance of station earnings and their accountal? What is the procedure followed if there is loss or shortage of remittance?

25 What is the Station Outstanding? How are these categorized? Explain in detail how station outstanding can be minimized?

26 What is the procedure for indenting printed card tickets? What are the consequences if the indent is not placed in time for the supply of tickets?

27 Write short notes on the following:

a. Railway Budget.

b. Cannons of Financial Propriety.

c. Parliamentary Committee on Railways.

28 Write short notes on any three of the following:

a. Indenting of Money Value Books.

b. Indenting of Computer Tickets.

c. Emergent Indent.

d. Recalled Indent.

29 What is meant by Suspension of an Employee? What is the procedure for placing an employee under suspension and what privileges an employee under suspension is entitled?

30 What is the procedure for issuing a Major Penalty Charge Sheet? Explain the procedure for conducting enquiry?

31 Describe the procedure for dealing with Public Complaints. What organization is there for redressal of Public Complaints both at Zonal and Divisional level?

32 What are the Major Penalties under DAR rules? Describe briefly the procedure for imposing major penalty?

33 What is IRCTC? What are the guidelines issued by Railway Board to award catering contracts at Major Stations?

34 What do you understand by Passenger Amenities? What are the passenger amenities to be provided at different Stations?

35 What are the incentives and Awards Scheme available on S.C. Railway for implementation of Hindi?

36 What are the constitutional provision regarding use of Official Language Policy?

PART II

Objective Type Questions:

[i] Fill in the blanks:

1 No. of languages mandatory on II class unreserved printed card tickets are _________

2 On a computer ticket PNR stands for _____________________________

3 Children under _____ years of age are to be carried free.

4 Children aged _____ years and above and under ____ years of age are charged half of the adult fare subject to minimum fare.

5 F.O.I.S. stands for _____________________.

6 C.R.I.S. stands for ______________________.

7 I.R.C.T.C. stands for ______________________.

8 R.D.S.O. stands for ________________________.

9 I.R.F.C. stands for ________________________.

10 R.I.T.E.S stands for __________________________.

11 I.R.T.S. stands for __________________________.

12 CONCOR stands for ___________________.

13 IRCON stands for ______________________.

14 R.A.C. stands for _______________________

15 P.O.E.T. stands for _____________________

16 I.V.R.S. stands for ______________________.

17 N.T.E.S. stands for ______________________.

18 S.O.F.T. stands for _____________________________

19 CONCERT stands for ___________________________.

20 E.D.R stands for _________________________________.

21 N.T.R. stands for _________________________________.

22 TIELS stands for ___________________________________.

23 WIS stands for _____________________________________.

24 DEC stands for ________________________________________.

25 Check Soldier Ticket is issued in exchange of military warrant No.________

26 Soldier ticket is issued in exchange of military warrant No._________

27 The upper portion of IAFT 1752 will be submitted to __________ as cash voucher.

28 ICCRP entitles MPs to travel in _________ class along with spouse over all Indian Railways.

29 In case of Indrail Pass Ticket, normal Break journey rules are __________

30 HOR is presented at stations in ___________ portion.

31 Maximum break journey period is _______ days excluding the date of arrival and departure.

32 Maximum number of break journey permitted on single journey ticket is __________

33 The number of break journeys permitted on a circular journey ticket is _________

34 The fare for a circular journey is calculated as sum of _________________.

35 Accommodation for ladies must be reserved in trains as per section ______ of Railway Act 1989.

36 __________ escort for every 4 girls of any age and boy students under the age of 12 years allowed at concessional fare.

37 __________ escort for every 10 Adult students is allowed at concessional fare.

38 Percentage of concession allowed on AC 2 tier fare for blind person is ________

39 Certificate issued for the blind is valid for a period of ___________ years.

40 On collection of __________ fare, outward & return journey ticket is issued for unemployed youth.

41 War widows are allowed ____% concession in II/Sleeper class

42 Sleeping accommodation is provided from__________ to ________ hours.

43 Reservation can be made _____ days in advance for foreign nationals.

44 Tatkal charge during non peak period in sleeper class is Rs.________ per passenger.

45 Tatkal charge during non peak period in A.C.Chair Car is Rs.________ per passenger.

46 Tatkal charge during non peak period in A.C.3 Tier is Rs.________ per passenger.

47 Tatkal charge during non-peak period in AC.2 Tier is Rs.________ per passenger.

48 ACM/AO/AM/SS[GAZ] can permit group booking in First Class and AC Classes from___ to ___ number of berths.

49 DCM can permit group booking in First Class and AC Classes from___ to ___ number of berths.

50 Sr.DCM can permit group booking in First Class and AC Classes from___ .

51 EDRs have to be prepared by __________________.

52 EDR should be prepared in ___________

53 Clerkage charge is Rs. ________ per passenger.

54 The minimum cancellation charges on I class reserved ticket is Rs._______

55 In case the fare is not refunded at the station, the party should be issued with _____________

56 On un-used unreserved tickets refunds can be arranged upto__ hours after the departure of the train.

57 Unused waitlisted/RAC tickets if not confirmed, ______________ will be deducted when cancelled.

58 Ticket Deposit Receipt is issued upto ________ days after the scheduled departure of the train.

59 The Passenger may apply for refund on TDR within _____ days from the endorsed date of commencement of journey to CCM/DCM.

60 Male persons found traveling in ladies compartment shall be prosecuted as per section ________ of Railway Act 1989.

61 Any person failing or refusing to pay the fare and the excess charge may be removed by any railway servant authorized in his behalf as per section ______ of

Railway Act, 1989.

62 As per Section ___ of the Railway Act, 1989, Railways can refuse to carry persons suffering from infectious or contagious diseases.

63 Drunkenness or nuisance upon a railway will be dealt as per section ______ of Railway Act 1989.

64 Fine as per section 137 of the Railway Act 1989 for traveling without ticket intentionally is Rs.____.

65 A unauthorized person carrying on the business of procuring and supplying of railways tickets is punishable as per section ______ of Railways Act, 1989

66 A person prosecuted as per section 142 of Railway Act 1989 is liable to pay a fine of Rs.___

67 A person prosecuted as per section 138 of Railway Act 1989 is liable to pay a fine of Rs._____

68 If any passenger willfully alters or defaces his pass or ticket is punishable as per section ____ of the railway act, 1989.

69 If any person willfully obstructs or prevents any railway servant in the discharge of his duties, he shall be punishable with imprisonment for a term which may extent to six months, or with fine which may extent to one thousand rupees or with both as per section _____ of the Railways act, 1989.

70 Fine for hawking upon a railway may extend upto Rs.________

71 A person found traveling without intention to defraud the Railway is dealt as per section _____ of Railway Act 1989

72 The ticket estimate should be revised once in _______ years.

73 The obsolete, damaged printed card tickets are sent to FA&CAO Office through _______ indent.

74 For preparation of the ticket estimate, actual number of tickets sold for first _____ months of the year should be worked out.

75 ______ months buffer stock should be added to the normal requirement of tickets while preparing the ticket indent.

76 The ticket indent is prepared in _______ copies by the Station Master.

77 Commencing numbers of the PCTs for the day are posted in the DTC book from the ________ day closing numbers.

78 Handing over and taking over of coaching cash is recorded in _____________ book.

79 Free allowance of luggage on a I class child ticket is _____ kgs.

80 Maximum weight of luggage that can be carried in AC 3 tier compartment is ______ kgs.

81 Chargeable weight of a dog for booking in AC first class is _______ kgs.

82 Chargeable weight of a dog for booking in brake-van is _______ kgs.

83 Exgratia payable to passengers in case of simple injuries is Rs. ______.

84 Exgratia payable to passengers in case of grievous injuries is Rs. ____

85 Exgratia payable in case of death of a passenger is Rs. ______

86 Compensation payable in case of death of a passenger is Rs. ____

87 Compensation payable to passenger in case of permanent disability is Rs __

88 Maximum compensation payable in case of any grievous injuries is Rs._________

89 Minimum compensation payable in case of any simple injuries is Rs.____

90 As per Section ____ of Railway Act, 1989, Central government is empowered to issue orders, specifying the goods to be carried by the specified route, which is termed as route rationalization.

91 Terminal Charge of Rs._______ per tonne per terminal will be levied for bulk and loose traffic other than Iron Ore and Container Traffic on Railway owned terminals and siding and not on terminals owned by customers.

92 Goods Tariff Part I- Volume I deals with __________________.

93 Goods Tariff Part I Volume II deals with ___________________.

PART III

1 Head of pubic relations department at Zonal level is

( ) (a) CPRO (b) CCM (c) COM (d) Sr.DCM

2 Functions of the Commercial Department are

( ) (a) Sale of transport (b) Development of traffic (c) Maintaining public relations (d) all.

3 Head of public complaints at Zonal Railway is

( ) (a) Sr.DOM (b) AGM (c) DRM (d) COM

4 Head of Public complaints at Divisional level is

( ) (a) Sr.DCM (b) ADRM (c) Sr.DOM (d) DRM

5 SM is empowered to deliver the consignments on indemnity bond up to a maximum value of

( ) (a) Rs.50,000 (b)Rs. One lakh (c) Rs.2 lakhs (d) Rs.80,000

6 Sale notice should be served under sections

( ) (a).83,84 (b) 64,66 (c) 89,90 (d) None

7 Monetary limit of CCM to waive demurrage charge is

( ) (a) Rs. 25,000/- (b) Rs. 50,000/- c) Rs. 1 lakh (d) Full powers

8 Monetary limit of GM to waive demurrage charge is

( ) (a) Rs. 25,000/- (b) Rs. 50,000/- c) Rs. 1 lakh (d) Full powers

9 An appeal for waiver of demurrage charges against the order of lower authority should be preferred within ____ days from the date of communication of order.

(a) 10 (b) 30 days (c) 15 days (d) 60 days.

10 First application for waiver of demurrage should be submitted to the Station Master within ___ days from the date of accrual.

(a) 15 (b) 20 (c) 10 (d) None

11 Low value season tickets are issued to labourers of unorganized sector, whose income is less than.

( ) (a) Rs. 400/- p.m. (b) Rs. 500/- p.m. (c) Rs. 1,000/- p.m.(d) None

12 Identity card issued along with season ticket is valid for

( ) (a) One year (b) Two years (c) Five years (d) Seven years

13 Free season tickets are issued to girl students studying upto

( ) (a) 10th standard (b) 12th Standard (c) Graduation (d) None

14 Free season tickets are issued to girl students studying upto

( ) (a) 10th standard (b) 12th Standard (c) Graduation (d) None

15 Quarterly season ticket fare is _____ times of monthly season ticket fare

( ) (a) 2 times (b) 2.5 times (c) 2.7 times (d) 3 times.

16 Application for special coach should be made through SM to CPTM at least ___ days in advance

( ) (a) 30 days (b) 60 days (c) 180 days (d) None

17 Application for special coach should be made through SM to CPTM not earlier than ___ days in advance

( ) (a) 30 days (b) 60 days c) 180 days (d) None

18 Registration cum security deposit per coach is

( ) (a) Rs 1,000/- (b)Rs. 10,000/- (c) Rs.15,000/- (d) None

19 For reserving a special coach ___ percent service charge is levied.

( ) (a) 12% (b) 15% (c) 20% (d) 25%

20 Railways liability in case of loss of luggage is Rs.___ per Kg.

( ) (a) 50 (b) 100 (c) 150 (d) None

21 Railways liability in case of loss of goods is Rs.___ per Kg.

( ) (a) 50 (b) 100 (c) 150 (d) None

22 PCEV charge payable when a motor cycle is booked as parcel for the value declared beyond Railways Liability is _____ for every unit of Rs.100/- or part thereof and for every unit of 320 kms or part thereof is

( ) (a) 50 paise (b) 25 paise (c) 13 paise (d) 100 paise

23 SM is empowered to collect PCEV charges on the consignments booked as parcels up to monetary value of Rs. ____

( ) (a) 10,000/- (b) 25,000/- (c) 50,000/- (d) 1,00,000/-

24 Number of priorities given in the preferential traffic order for allotment of Wagons.

( ) (a) Two (b) Three (c) Four (d) Five

24 Allotment of wagons will be done as per oldest date of registration for

( ) (a) on Sundays (b) Two days in a week (c) Two days in a month (d) None

25 WDRF to be deposited at the time of registration of indents for BG rake is Rs._____.

( ) (a) 15,000/- (b) 12,000/- (c) 1,500/- (d) 500/-

26 Clubbing of consignments is permitted up to _____ in a bogie wagon.

( ) (a) Eight (b) Ten (c) Two (d) Twelve

27 Party can claim refund of WDRF within _____ period.

( ) (a) 6 months (b) One Year (c) Three Years (d) No time limit.

28 Lumpsum deposit for payment of WDRF for a BG rake by Government Department is Rs. ___.

( ) (a) 5,000/- (b) 10,000/- (c) 12,000/- (d) 15,000/-

29 For the purpose of determining the shortest route in case where break of gauge transshipment is involved each break of transshipment is reckoned as equivalent to __________kms

( ) (a) 100 Kms. (b) 200 Kms- (c) 300 Kms. (d) None

30 Minimum distance for charge for Goods Traffic is _______ kilometers.

( ) (a) 100 Kms. (b) 200 Kms- (c) 300 Kms. (d) None

31 An indent for a standard rake of BCN wagon should be for ______ wagons.

( ) (a) 35 (b) 40 (c) 56 (d) 58

32 An indent for a standard rake of BOXN wagons should be for ____ wagons.

( ) (a) 35 (b) 40 (c) 56 (d) 58

33 The highest scale in the parcel is

( ) (a) P (b) S (c) R (d) None

34 The initial document that determines the Railway Liability for loss etc. Of goods is

( ) (a) F. Note (b) R.R (c) Partial Delivery Certificate (d) None

35 Luggage should be presented for booking at least ____ minutes before scheduled

departure of the train.

( ) (a) 60 (b) 30 (c) 45 (d) No time limit

36 Minimum luggage charge is

( ) (a) Rs. 10/- (b) Rs. 50/- (c) Rs. 20/- (d) Rs. 30/-

37 In case of death/injury to a passenger due to accident, the kith and kin of passenger will be given refund of

( ) (a) Fare deducting clerkage (b) Fare for untravelled portion (c) Full Fare

(d) None of these

38 General Managers of Zonal Railways are provided with _____ metal pass

( ) (a) gold (b) silver (c) Bronze d) Platinum

38 Rail Travel coupons are provided for

( ) (a) MLAs (b) MLCs (c) Press correspondents (d) Al (e) None of these

39 Concession is not admissible in respect of

( ) (a) reservation charges (b) super fast surcharge (c) Safety surcharge (d) All

40 The charging of minimum fare is not applicable to

( ) a) concession tickets (b) child tickets (c) adult tickets (d) none

41 Free allowance on I class pass is (Green)

( ) (a) 50 kg (b) 70 kg (c) 100 kg (d) 140 kg

42 Free allowance on II class pass is (Pink)

( ) (a) 50 kg (b) 70 kg (c) 100 kg (d) 140 kg

43 Free allowance on First Class A pass is (White)

( ) (a) 50 kg (b) 70 kg (c) 100 kg (d) 140 kg

47 A person traveling with un-exchanged warrant IAFT 1752 and without a G.C. is charged

( )(a) fare + EC upto the point of detection and a free EFT after collection of warrant

(b) fare + EC (c) only fare (d) none of these

48 A child traveling without ticket, along with parents who have tickets is charged

( )(a) half of fare from last ticket checking point + EC (b) half of the fare from the starting station as per parent ticket upto the point of detection + EC + half of the fare onwards (c) half of the fare from the last ticket checking point (d) none

49 A person detected without ticket in BV is charged

( )(a) I class fare + EC (b) fare only (c) II class fare + EC (d) none

50 A lower class ticket holder traveling in higher class should be charged

( )(a) fare + EC (b) difference of two classes fare + EC (c) only difference of fare (d) none of these

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