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  Commercial (Railway) Guide

Coaching / Passenger

 

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Commercial (Railway) Guide Abbreviations Commercial (वाणिज्य)

 

General
Functions of Commercial Dept. (Hindi/ Eng) Public relation - Objective functions and committees (Eng / Hindi)
Customer care & Satisfaction (Eng / Hindi) Courtesy (सौजन्यता) (Eng / Hindi)
Private cash (निजी कैस)  CPA (Consumer Protection Act)
Important Sections of Railway Act 1989/ Cognizable and Noncognizable sections (Eng / Hindi)
Vigilance Organization, Vigilance Angle (Hindi / Eng)
Indian Rilway Conference Association (IRCA) (Eng / Hindi)
Complaints Reasons & redressal and Suggestion Book, various modes of complaint. (Hindi / Eng.) 
Duties of Commercial Dept, at Accident Site (Eng / Hindi)
 Train में सामान चोरी होने पर कार्यवाही (Theft in train) (Eng / Hindi)
Disaster Management (आपदा प्रबंधन) & Golden Hou

Fire Fighting (अग्निशमन व्यवस्था) and First Aid (प्रथमोपचार)

 Right to Information (RTI) – 2005 (Eng / Hindi) Liabilities of Railway on Death and injury to Passengers / Ex- Gratia payment

 

Duties  & Responsibilities
Duties  & Responsibilities of TTE (Eng / Hindi)

Duties & Responsibility of Ticket Collector (Eng / Hindi) 

Duties & Responsibilities of the ECRC

 

 

Passenger Facilities & Amenities (Eng / Hindi)
Passenger Amenities & Citizen Charter
Battery Operated Car (BOC) & Wheel Chairs and Stretchers 

Break Journey Rules

Guard Certificate

 Bed Rolls and E-Bedroll  First Aid Boxes
 Waiting Room and Retiring Room License Porter
Facilities given to lady passengers

Facilities given to Foreign Tourists

Upgradation of Class of Passengers 

 

Reservation of Special Train

Booking/ Reservation of Coach

 

Railway Enquiry System

National Train Enquiry System (NTES)

Integrated Train Enquiry System (ITES)

Interactive Voice Response System (IVRS)

Touch Screen Based Enquiry (TSBE)

 Passenger Operated Enquiry Terminal (POET)

 

 

 

 Concessions (Eng/Hindi)
General Rules for Concessions in Railway (Eng / Hindi)
Types of Concessions (Eng/Hindi)

Rules for change in Reservation or railway privilege pass (Eng / Hindi)

सुबिधा टिकट आदेश - (PTO) एवं उसपर लगेज व आरक्षण के सामान्य नियम
 Rail Travel Coupons (R.T.C.) for M.L.A / M.L.C.

Passenger Amenities & Services

Jan Sadharan Ticket Booking Sevak (जनसाधारण टिकट बुकिंग सेवक) (JTBS)
 IRCTC (Indian Railway Catering and Tourism Corporation Limited (IRCTC)
स्टेशन टिकट बुकिंग एजेंट (STBA - Station Ticket Booking Agent)
 YTSK – Yatri Ticket Suvidha Kendra (यात्री टिकट सुबिधा केंद्र)
ATVM - Automatic Ticket Vending Machines ऑटोमेटिक टिकट वेडिंग मशीन (ए टी वी एम)
Co-TVM: - Cash, Coin and Smart Card Operated (Versatile)

Booking of Tickets by Mobile and Laptop

Unreserved Ticketing System (UTS), Paperless Ticket & Paper Ticke

 

 

Tickets & Its Types
Ticket - Definition Types of Tickets
Journey Tickets Journey Extension Ticket
 Platform Ticket & Permit / Pass (Eng/Hindi)
Season Ticket Izzat Pass
Tourist Ticket on Mumbai Suburba 

Ticket for Reserved Coach / Reserved Train

Journey-cum-Reservation ticket

 Return Journey Ticket

 Retiring Room Ticket (Eng/Hindi)
 Circular Journey Ticket
Produce Vendor ticket (PVT) Market Vendor Ticket (MVT)

 Cloak Room Ticket & Lockers Ticket

 

JOURNY FARE
Minimum fare / Inflated distance / Rounding off the fare / Telescopic Fare
Telescopic Fare (Eng / Hindi) Combined Fare (संयुक्त किराया)
 

समायोजित दूरी

कोचिंग यातायात हेतु संदर्भ पुस्तके

मासिक / सीजन टिकट के न्युनतम किराये

 

 

JOURNY RULES
 Admission to Railway Station Platforms - General Rules   YouTube

 MP Identity Card & Facilities Provided to MP

 Tickets Left Behind
 

 विषेश प्रकार के टिकट

 

 

 

 

 

Military Traffic (Eng / Hindi)
Military Traffic (Eng / Hindi) Military concession voucher forms (Eng / Hindi)
Military certificate forms (Eng / Hindi)  Police Warrant, Jail Requisition & Procedure for purchasing ticket
Soldier Ticket  

 

Reservation Ticket, System,  & Rules
General Rules of Reservation
Passenger Profile (यात्री प्रोफाइलManagement System 

Reservation against Cancellation (RAC) (Eng / Hindi)

Change in the name of Passengers with Confirmed Reservation

 Group reservation (Eng / Hindi)

 Tickets on Flexi Fare System

I-ticketing & E-Ticketing system (Eng / Hindi)

Premium Tatkal (PT) (Eng / Hindi)

Tatkal Seva / Tickets (Eng / Hindi)

Reservation Procedure for originating station & Intermediate Station (Eng / Hindi)

Forms and Registers used in Reservation Office

 Information Printed on Computerised Reserved Ticket (Eng / Hindi)

Computer Reservation System (Eng / Hindi)

Waiting List & Reservation Chart (English / Hindi)

 General Rules for Change in Reservation (Eng / Hindi)

 

 

 

Types of Train & Coaches (In Eng / Hindi)

Rajdhani Express & Shatabdi Express

Garib Rath Express

Tejas & Uday Express

Suvudha Trains

Humsafar Express

Duronto Express

Antoday Trains

 Yuva Trains

Din Dayalu Coach

 

 

Ticket Cancellation & Refund on Fare

Refund on Fare (Rule 1 to 23)

किराये के वापसी नियम क्र.1 से नियम क्र. 22

Computerized Coaching Refund System (CCRS) (Eng / Hindi)

Monetary powers of Commercial Officers for grant of refund (Eng / Hindi)

Ticket Deposit Receipt (TDR) (Eng / Hindi) 

Refund on Unused Unreserved Ticket (Eng / Hindi)

Refund on Unused Reserved Ticket (Eng / Hindi)

Refund on unused RAC / Wait List Ticket (Eng / Hindi)

 Refund on Cancellation of Unused Tatkal Tickets

Refund on Cancellation of Tickets booked through internet (i-ticket & e-ticket) (Eng /Hindi)

Cancellation charges when reservation for one Part of journey is confirmed (Eng / Hi)

 Cancellation of I-Tickets

Refund on Warrants (सैनिक वारंट )

 

TICKET CHEKING
Objectives of tickets checking & Types of checks (Eng/Hindi)
Reasons for Irregular Travel & Measures to prevent ticket less travel/ Irregular travel
Cash Remittance by TTE/ Handling Over Memo / MP Travel detail / TCR/ TC Return/ Loss of EFR
Alarm Setting/ Causes of Irregular Travel and its prevention Types of Nippers (निप्पर)

Irregular Travel/ Excess Fare and Excess Charge

Ticket checking stations
हैण्ड हेलड टर्मिनल (Hand Held Terminal) (Eng/Hindi) Disposal of Collected Tickets

Types of Irregular Travel & Action (Eng / Hindi)

 

07.14 जमा किये गए टिकटों का रजिस्टर एवं निपटारा

07.06 वेक अप अलार्म 139 रेलवे इन्क्वारी सेवा आयव्हिआर से

07.17 बिना बुक सामान

 

Parcel / Luggage
 Misdeclaration of Parcels

 Loading/Unloading of Parcels.

Maximum weights & dimension for acceptance of parcels.

Parcel cash book Indemnity Bonds
Booking of live Poultry/ Booking of Chicks
Booking of Motorcars

Booking of corpses/ Human Skelton parts of Human body/ Human Ashes.

 Parcel summery.
General Rules/ Free Allowance/ Maximum Dimension of Luggage/ Articles not accepted as luggage/ Articles carried free. Booking of Bulky Articles/ Booking of Television / invalid chairs/ comfortable cot/ etc / Musical Instruments/ Tricycle
 Booking of vehicles by Railway Classification of Stations –For free time for Wharfage Charge
Wharfage Charges & General Rules Free time - Parcel
General Rules - Demurrage charge Demurrage Charge
Punitive charges saved on over loading in coaching vehicles. Percentage charges on Excess value.
Rules of whafage charges/ Rates of Wharfage charges on Motorcycles and Scooter/ Birds and Animals/ Wharfage charges on delayed consignments. 
Delivery of parcels/ Memo delivery/ open and Assessment Delivery/ Partial Delivery
 

08.01 यात्रा सामान/ रेल-प्रशासन का उतारदयित्व

08.02 सामान बुकिंग क नियम

08.03 सामान में एक पैकेज का अधिकतम वजन और परिमाप

08.04 सामान में अस्वीकृत वास्तुऐ

08.05 परिमाप से पैकेज का वजन प्राप्त करने की पध्दति

08.06 स्थूल वस्तुओं की बुकिंग

08.07 यात्री कक्ष में बीमार यात्री के साथ छोटे ऑक्सीजन सिलिंडर की बुकिंग

08.08 टेलीविज़न की बुकिंग

08.09 कंप्यूटर की बुकिंग

08.10 विभिन्न प्रकार के पत्थरों की मूर्तियों की बुकिंग

08.11 बच्चो की ट्रइसिकिल की बुकिंग

08.12 सभी कोटि के अपंग व्यक्तियों से कुर्सिया / गाडिया की बुकिंग

08.13 न मुडने वाली चारपाई की बुकिंग

08.14 पहिये वाली गाड़ीयो की बुकिंग

08.15 सामान सारांश

09.01 पशुधन की बुकिंग

09.02 यात्री के साथ बिना बुक कुत्ता

09.03 छोटे पशु-पक्षियों की बुकिंग

09.04 जीवित मुर्गियों की बुकिंग

10.01 पार्सल एव पार्सल प्रभार के स्केल /वजन एवं परिमाप

10.04 स्थूल वस्तुओं की बुकिंग

पार्सल सारांश / पार्सलो का लदान एवं उतरान

पार्सल की सुपुर्दगी एवं पार्सल सुपुर्दगी के प्रकार

क्षतिपूर्ति पत्र के प्रकार

11.01 स्थान शुल्क स्टेशनो का वर्गीकरण / समय छूट एवं दर

12.01 विलंब शुल्क / सामान्य नियम एवं समय छूट

 

 

Traffic Accounts

Traffic Accounts

यातायात लेखा
Station Balance sheets Passenger classifications.
Daily Trains cash book (DTC) (Eng /Hindi) Particulars / Description of coaching Traffic

Ticket Indents (टिकट माँग पत्र), preparation and types (English / Hindi)

Accountal and Disposal of Non-Issued Tickets (Eng /Hindi)

Returns to be made in reservation office & Refund of Previous day (ROPD) (Eng / Hindi)

 

 

 

 

 

 

 

INDEX - एडवांस वाणिज्य ( Commercial ) गाइड इंडियन रेलवे

मानव भस्म की बुकिंग

 

वाहन / मोटरकार की बुकिंग

 

खजाने की बुकिंग